Terms and conditions

These terms govern your use of vanillacore.io and any enquiry, quotation or pre-contract discussion that starts here. “We”, “us” and “Vanilla Core” mean Vanilla Core d.o.o., registered in Sarajevo, Bosnia and Herzegovina. “You” means the person or company using this website or contacting us.

By using the website you accept these terms. If you do not accept them, please do not use the site.

Descriptions of services on this website are indicative and do not constitute a binding offer. Every engagement is defined in a separate written contract, statement of work or purchase order that sets out scope, deliverables, milestones, acceptance criteria, price and payment schedule.

Estimates given by email or on a call are non-binding until confirmed in a signed proposal. Where a price range is quoted on this website it is an average of past comparable projects, not a quotation for yours.

Unless the project contract states otherwise, fixed-scope projects are invoiced against milestones, and time-and-materials or dedicated-team engagements are invoiced monthly in arrears. Invoices are payable within 15 days of issue.

Prices exclude VAT and any third-party costs (hosting, licences, store fees, paid APIs), which are passed through at cost unless agreed otherwise. Late payments may accrue statutory default interest and we may suspend work after written notice.

Timely delivery depends on you too. You agree to provide the materials, content, access, test data, approvals and named decision-maker the project requires, and to review deliverables within the agreed review windows.

You confirm that any content, data, trademarks or code you supply is lawful and that you hold the rights required for us to use it in the project.

On receipt of full payment, ownership of the bespoke deliverables created for your project — source code, designs, documentation and configuration — transfers to you.

We retain ownership of our pre-existing know-how, internal libraries, tools and generic components, and grant you a perpetual, worldwide, non-exclusive licence to use them as embedded in your deliverables. Third-party and open-source components remain under their own licences, which we disclose on request or at handover.

Each party will keep the other’s non-public information confidential and use it only for the purpose of the engagement. We will sign your non-disclosure agreement before technical discussions if you prefer, or provide ours.

We may reference the fact of our collaboration and a general description of the work in our portfolio only with your prior written consent. Where consent is withheld, projects appear anonymised.

We warrant that services are performed with reasonable skill and care by suitably qualified people. Unless the project contract states otherwise, we correct reproducible defects reported within 60 days of acceptance at no additional cost, provided the deliverable has not been modified by others.

The warranty does not cover issues caused by third-party services, changes made outside our control, or use outside the documented environment. New functionality is a change request, not a defect.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total aggregate liability arising out of or in connection with an engagement is limited to the fees paid by you for that engagement in the twelve months preceding the claim. We are not liable for indirect or consequential loss, loss of profit, loss of revenue or loss of data, however arising.

Either party may terminate an engagement for material breach that remains uncured 15 days after written notice. Either party may terminate a rolling monthly engagement with 30 days’ written notice.

On termination you pay for work performed and costs committed up to the termination date. We will hand over completed work, repositories and documentation once outstanding invoices are settled.

These terms are governed by the laws of Bosnia and Herzegovina, and the courts of Sarajevo have exclusive jurisdiction, unless a signed project contract provides otherwise.

We may update these terms; the version published on this page at the time of your enquiry applies to that enquiry. Material changes will be reflected in the “last updated” date above.